Items in Repository are protected by copyright, with all rights reserved, unless otherwise indicated. Show full item record Give your opinion. Influência do comportamento dos colaboradores de casino, do sexo dos mesmos a dos fatores ambientais no comportamento dos clientes. Alves, Tiago Rodrigues. Curral, Luís, Trabalho emocional Género Ambiente - emprego Teses de mestrado - This study aims at gauging through the perspective of casino workers, what influence does, the emotions shown by dealers, the sex of the dealers and the casino servicescape, have on customer satisfaction, and three behaviors considered as customer satisfaction and beneficial to the casino will be evaluated: the investment of more money, the desire to stay at the casino and the desire to return to it.